Äkäslompolo Sportshop is one of the largest bicycle rental operators in Finland. They operate in the village of Äkäslompolo, right next to the Ylläs fell in Finnish Lapland. In addition to the full service sport shop a significant part of their revenue comes from renting out fat-bikes and mountain bikes during the summer and alpine and cross-country skis during the winter. Äkäslompolo Sportshop has used Rentle for one summer season. We interviewed Jari Ahola and Jarno Helassalo to find out their first experiences about Rentle.
Äkäslompolo Sportshop was looking for rental software and decided to give Rentle a try because the leap of faith was quite small. In the beginning, there was some nervousness but just with the use, that disappeared fast.
"The usage-based pricing and no starting costs made testing risk-free while there was always an option to continue with the old ways. Rentle proved out to be a good service and the product developed constantly to the right direction, so we didn't see any reasons to go back to the old systems and the pen and paper." – Jarno Helassalo
Äkäslompolo Sportshop didn't have a rental software before, so the beginning of the journey with Rentle has required making adjustments to the daily routines. However, the adjustments have been small and related to very practical issues, such as where to place check-in and admin terminals. The increase in advance bookings has required making some changes to the daily routines as well but the changes have been mostly for better and made everyday life easier and more organised.
Rentle is still only one-year-old company and constantly learning from the customers and their needs. Every once in a while there are situations where Rentle doesn't have a feature to solve some problem. However, according to Äkäslompolo Sportshop, these situations have always resolved somehow and eventually the desired feature has been added to Rentle.
Äkäslompolo Sportshop considers speed, ease-of-use, and flexibility as the most important features of a rental software. So far Rentle has been able to answer their needs and Jarno Helassalo would encourage also other rental shops at least to try Rentle.