We've launched a new resale assistant! Join Beta →

order-fulfillment

Manage all your orders in one place

Get products to your customers when and where they want.

START FOR FREE  BOOK A DEMO

Confident order management and fulfillment

Organize

View all your orders from every sales channel in one place, and stay one step ahead. Organize your days in advance by knowing how many orders are leaving and returning.

Accelerate

Speed up your order fulfillment, mark orders as prepared, and send them quickly on their way.

Trust

Monitor your stock levels in real-time and receive a warning if you're about to oversell.

order-management

Get faster through your tasks

Streamline the repetitive day-to-day jobs.

product-catalog

Manage and edit

Make actions to existing orders and have accurate information on what’s been fulfilled, edited, refunded, or returned.

Scan

Avoid human errors and work more efficiently by using barcodes and scanners when processing orders that are leaving or returning.

Flexible fulfillment options

Let your customers choose between pickup and delivery options at the checkout.

delivery

Local pick-ups

Serve walk-in, call-in, and mail-in customers at scale using Twice’s in-store tools. Let your customers choose a local pick-up at checkout without causing harm to the rest of the operation.

Deliveries

Set up a delivery system and deliver products to your customers. Avoid confusion by having your delivery orders, instructions, and carrier information in one place.

Cancellations, returns, and refunds

React to the change in plans.

Insurance contract

Cancellation policies

Increase your customers’ confidence with a cancellation policy that’s friendly for both you and them.

Reply all

Returning products

Simplify and keep track of returned products. Process returns at scale by using Twice’s bulk return features.

Refund

Refunding orders

Issue partial or full refunds on canceled or returned orders.

"We figured out that the time customers spend inside the shop queuing, waiting, and fitting the equipment was significantly reduced."

Read the customer story →

Ossi P. | Lapland Hotels Ounasvaara

 

Get started

Explore Twice at your own pace by creating a free account. No credit card required.

START FOR FREE