Pilot Customer - Terms of Service

We are currenlty offering pilots of our service. Before starting a pilot we agree on custom terms with each customer. Below you can review a generic template for the pilot stage agreement.


If you got interested about piloting with us, please contact us!


1. Parties

Vitrine Digital Oy ("Rentle")
Otakaari 7B, 405-406, 02150 Espoo
Contact person: Tuomo Laine, tuomo@rentle.io +358 41 505 8391


[COMPANY] ("Customer")
Contact person: [NAME], [CONTACT DETAILS]


2. Purpose and Background

Rentle is a SaaS-based platform designed for companies providing end customers (“End Customers”) with rentals and other transactions of goods or services (“Items”). Rentle enables companies to integrate such transactions with an unique contracting and deposit mechanism for secure transactions and risk management.

Customer is a [LEGAL FORM] registered in [COUNTRY]. Customer offer customers rental services or sales of [SPECIFY ITEM(S)]. The anticipated annual rental or sales revenue of the Customer for these rental or sales activities is [AMOUNT] EUR and the anticipated annual amount of card payments is [AMOUNT].

These Terms and Conditions (“Agreement”) govern the piloting of the Rentle services (“Rentle Services”) as provided by Vitrine Digital Oy to Customer, unless not explicitly otherwise agreed by the Parties.


3. Pilot Stage

The first [X] months from the signing date of this Agreement shall be regarded as a set term “Pilot Stage.” after which, provided that the Rentle Services are then available for post-pilot use, the Customer has the option of continuing the use of the Rentle Services subject to the Rentle Terms and Conditions as valid at that time.

During the Pilot Stage the Parties shall test the Rentle Services as part of the Customer systems and business model.

The Parties undertake to cooperate and communicate in good faith and actively seek to achieve a maximum technical Pilot Stage outcome.

Customer shall allow Rentle, where technically necessary for the piloting of the Rentle Services, to access the Customer systems and technical environments such as website or automation platforms. When integrating the Rentle Sevices with these systems, Rentle undertakes to document any changes made and to adhere to good coding practices. Any work shall however be strictly limited to the testing of Rentle Services, and shall not include other development of existing Customer systems.

During the Pilot Stage End Customer payments may be made to Rentle. In such case Rentle undertakes to transfer such payments to the Customer account specified below on a weekly basis. A transfer fee of 3.95%-6.95% shall however be deducted from such transfers, as specified in Section 6.



4. End Customer Terms

Customer will be responsible for including their own End Customer terms and privacy policy (“End Customer Terms”) into the Rentle Services as enabled by Rentle.

Customer will ensure that such terms are compliant with applicable local laws and regulatory requirements, including data protection and (where applicable) consumer protection laws.

For the avoidance of doubt, Rentle will not be party to the agreements made between Customer and End Customer.


5. Restrictions regarding Use of Rentle

When using Rentle Services, the Customer undertakes:

a) to ensure that the activities Customer uses Rentle Services for are compliant with applicable local laws and regulatory requirements;

b) not to charge End Customer for any additional costs or fees relating to the Items other than those submitted via Rentle Services and specified in the End Customer Terms;

c) not to charge End Customer for any additional costs or fees relating to the Items other than those submitted via Rentle Services and specified in the End Customer Terms;

d) not to rent or sell living animals;

e) to ensure that the rental or sale of items involving copyrighted or other IPR content does not infringe any third party rights or local legislation, including but not limited to copyright or trademark legislation;

f) to ensure that the rental or sale of items involving copyrighted or other IPR content does not infringe any third party rights or local legislation, including but not limited to copyright or trademark legislation;

g) to ensure that the End Customer is provided with adequate instructions and (as applicable) safety equipment (e.g. helmet, life vest) for the use of the Item.


6. Transfer Fee and Payment

No fixed payments shall apply for the standard use of Rentle Services. Rentle shall however be entitled to deduct a 3.95%-6.95% transfer fee from the total (VAT inclusive) sum of transfers of End Customer payments (“Transfer Fee”) to the Customer account or (during the Pilot Stage) the equivalent sums transferred to Customer account via Rentle as specified in Section 3.

Additional features may be subject to additional fees.

Unless speficied otherwise, all prices are exclusive of VAT. Such taxes and fees shall be added to the prices and be borne by the Customer.


7. Rentle Equipment

Rentle may provide the Customer with equipment for the use of Rentle Services (“Equipment”). Such Equipment will be owned by Rentle, and may be used by Customer for the term of this Agreement and only for the purpose of using the Rentle Services.

No additional fees or charges shall apply to the use of the Equipment. However Rentle reserves the right to charge a deposit for the duration Equipment remains in the possession of Customer.The deposit shall be returned in connection with the return of the Equipment. If the Equipment is damaged or stolen, the deposit will not be returned.


8. Confidentiality

Neither Party shall disclose to third parties any material or information received from the other Party and marked as confidential or which should be understood to be confidential, and shall not use such material or information for any other purposes than those stated in this Agreement.

The confidentiality obligation shall, however, not be applied to material and information which is generally available or otherwise public, or which a Party is obligated to disclose due to applicable mandatory laws, public authority regulations or court orders.


9. Intellectual Property Rights

Rentle grants Customer a limited, non-exclusive, revocable right to use the Rentle Services subject to these terms during the term of this Agreement.

All Intellectual Property Rights in or related to the Rentle Services and thereto related documentation and all parts and copies thereof shall remain exclusively vested with and be the sole and exclusive property of Rentle and/or its subcontractors/licensors.


10. No Warranty

The Rentle Services are provided on an “as is” basis, without warranties of any kind, including any warranty of non- infringement, merchantability, or fitness for a particular purpose or business need.

Rentle cannot warrant that the Rentle Services will be uninterrupted or error free.


11. Limitation of Liability

Rentle shall in no case be responsible for any Items or for the content, shortcomings or lack of End Customer Terms.

To the maximum extent permitted by applicable law, Rentle is not liable to Customer for any lost profits, or for indirect or consequential damages. Rentle's total aggregate liability under or in connection with this Agreement shall be limited to the average monthly fees paid by the Customer for the Rentle Services multiplied by 3.


12. Personal Data

Where Rentle processes personal data of the End Customers, such as names, contact details or payment data, on behalf of Customer (“Controller”) as a data processor (“Processor”), the Parties agree that:

a) the Controller acknowledges and agrees that the personal data may be transferred or stored outside the EEA or the country where the Customer and the Users are located in order to provide the Rentle Services and perform the Parties obligations under this Agreement, unless otherwise instructed by Controller. All international transfers of personal data shall comply with requirements set out in applicable laws;

b) unless otherwise agreed, the Controller authorizes Processor to use subprocessors for the processing of the personal data for the provision and use of the Rentle Services agreed upon;

c) Processor shall ensure that the Processor employees or other persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;

d) Processor assists the Controller by appropriate technical and organisational measures, insofar as this is possible, for the fulfilment of the Controller’s obligation to respond to requests for exercising the data subject's rights under applicable law;

e) Processor reasonably assists the Controller in ensuring compliance with data security obligations set out in applicable laws taking into account the nature of processing and the information available to Processor;

f) Processor makes available to Controller information necessary to demonstrate compliance with applicable data protection laws;

g) Processor shall process the personal data only in accordance with the terms of this Agreement and any lawful and documented instructions reasonably given by the Controller from time to time;

h) each Party shall take appropriate technical and organisational measures against unauthorised or unlawful processing of the personal data or its accidental loss, destruction or damage ("Breach") to ensure the level of security required under applicable laws and the rights of the data subjects. Rentle shall notify Customer of any discovered Breaches without undue dealy; and

i) all personal data processed by Processor shall be anonymized or deleted upon the expiry or termination of this Agreement, unless otherwise required by applicable law or unless otherwise agreed.


13. Term and Termination

This Agreement shall enter into force as of the signature or acceptance of this Agreement. The Agreement shall initially be valid for the duration set for the Pilot Stage in Section 3. If the use of the Rentle Services is continued after the Pilot Stage, the Agreement shall continue valid until further notice with a mutual notice term of 3 months.

A Party may terminate this Agreement with immediate effect if the other Party substantially breaches the provisions of this Agreement and does not remedy the breach within 14 days after receiving a written request to do so.

The provisions of this Agreement which by their nature reasonably should survive the termination or other expiration of this Agreement shall survive any expiration or termination.


14. Reference Use

Customer agrees that Rentle may use the Customer’s name and logo to identify the Customer as a customer of Rentle as part of a general list of Rentle’s customers for use and reference in Rentle’s promotional and marketing materials.


15. Amendments

Rentle is entitled to amend this Agreement, including the fees specified in Section 6 by providing the Customer with a prior notice of at least 30 days beforehand. If the Customer does not accept the change made by Rentle, the Customer has the right to terminate the Agreement by notifying Rentle thereof in writing prior to the effective date of such change.


16. Applicable Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Finland, except for its provisions on choice of law.

Any dispute, controversy or claim arising out of or relating to this Agreement, or the breach, termination or validity thereof, shall be finally settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The number of arbitrators shall be one. The proceedings shall be conducted in the English language. The seat of arbitration shall be Helsinki, Finland.