The terrific trio of central Finland
SkiOne is a Finnish family business that was established in 1989, consisting of three ski resorts. Vuokatti and Kasurila provide small groups and families a complete ski resort experience, with ski schools, slopes, rental equipment, and restaurants. Tahko on the other hand runs mainly slope operations, which attracts more of a younger audience that is looking for a fun time. In both cases, the clientele consists of locals and Russian tourists visiting during their holidays.
While the main form of business is running and operating the slopes, renting equipment comes in as a strong second. Running such a vast operation means all emphasis lies on flawless customer service.
‘’The most important things in the customer experience are speed and smoothness. When our customers visit any of the three resorts, fast and great customer service is what the visitors expect to receive’’ says Jyrki Tikkanen, the rental operations manager of SkiOne.
Vuokatti alone rents out 30 000 sets on a yearly basis, which is why it became the first of the resorts to take Rentle into use at their rental store. The other locations use Rentle to support them for example in ski lift ticket sales.