Moving from manual work to an all-in-one tool
Previously Huikee handled all of their bookings and inventory with the help of email and Google Calendar. Since this method involved manual work and checking the inventory through the calendar, it became obvious that they needed help with managing their inventory. During busier times it became extremely hard to keep up with which products are available and which are not.
When it came to a rental management tool, the criteria Huikee had was clear: they needed a clear and well-designed inventory management and booking tool. They also wanted the interface to be easy-to-use for the customers. For Huikee, it was also very important for the customers to find the online store to be easy to navigate, and to be able to book and pay for their equipment in advance.
‘’Rentle met all of our criteria and had great references from other companies that are similar to Huikee. The references really gave us the confidence that Rentle would have all the tools we needed and so we decided to give it a go.’’
Rentle takes off the work-load by simplifying processes
Rentle has become an important tool for Huikee. There are a number of bookings coming in on a daily basis, and with Rentle simplifying processes, Huikee is able to manage their inventory and bookings with ease. A part of this improvement in processes is thanks to the new ecommerce possibilities:
‘’Because the customers are now able to check the equipment they want, choose the right size, book it and even pay in advance, they don’t have to call the store and ask for availability, which has been a huge benefit for us.’’
Thanks to the smooth inventory management side of Rentle, in case there are walk-in customers, the store personnel can now easily check the available equipment with just a few clicks of a button. Additionally, Huikee was pleased to see that Rentle scales and works flawlessly on any device: the personnel utilizes tablets when working in-store, while a large part of their customers books their equipment through their mobile devices.
‘’Rentle has been a great tool for us. In addition to being a huge help with the rental operations, I’ve especially enjoyed how sleek and simple the interface is, and how well it scales to mobile as well.’’
Visit Adventure Park Huikee's official website and their rental store.
Photo credit: Adventure Park Huikee
