Laajis is a versatile outdoor destination located in the capital of Middle-Finland, Jyväskylä. Their location right next to the city center makes it a popular leisure and hobby resort for the locals but the top-class venues for outdoor activities attract guests from further away as well. The Ski Resort Association of Finland (SHKY) acknowledged the great work done at Laajis by rewarding it as the best urban resort of the 2018-2019 season.
Niivuori says that the most crucial feature of rental software for Laajis is the simple and easy usability for the store employees.
“If the backoffice user experience is too complicated, slow or otherwise bad, we are on a very shaky ground. A good user experience ensures that we’re truly able to simplify and improve our processes and not the other way round.”
Niivuori is also happy with Rentle’s customer support. According to him, the response to requests and problems is immediate, appreciative, and challenges are solved together. He also points out that the more critical function software is solving, the more important role customer support has.
The active and honest feedback from Laajis has been invaluable for Rentle’s product development. Working together at this level wouldn’t be possible without a sound and open relationship between the software provider and personnel of the resort.
“Rentle is already a good solution for running daily operations, but the most important factor, why I would recommend Rentle, is the vision about the future and speed of progress.”
Even though some of the operations are still handled outside of Rentle, we’re looking forward to continuing to work with Laajis and reach the state of complete fulfillment.