The upcoming winter season has kept our product development busy as we have been preparing for the high volumes of ski rental shops. In practice, that means developing features that speed up the usage of Twice, encouraging end-users to make online bookings, and a bunch of other stuff.
The latest deployment included much-desired features such as mass return mode, the ability to change product details of active rentals, and enhancements to the online store, such as support for multiple locations.
Mass return mode
As the title describes, this is a feature that enables rental shop workers to return products in masses without the need to open and return every single rental separately in Twice. Together with a barcode reader, the feature is a killer and speeds up the returning process of rental items.
🚀 Scan as many items as necessary and return them all at once. The feature is recommended to be used together with a barcode reader.
Editing the active rentals
We have added the possibility of editing all the necessary information on active rentals. It is possible, for instance, to change the return date and products during an ongoing rental, and edit the customer's contact details and measurements if necessary. Furthermore, it is now possible to return individual products in the middle of an active rental as well as add more products to the rental. The feature adds tons of flexibility.
The changes to the bookings and active rentals can be made on the Rentals page.
Customers' measurements and up-selling in online store
Many products require knowing the measurements of the customers before the rental. Earlier, it wasn't possible to fill in the measurement details in the online store, so the end-users had to fill in the details in-store upon arrival. Now end-users can fill in all the necessary information in Twice's online store, which makes serving the online clients even more fluent and decreases the time spent in the rental shop.
Soon, we're also bringing the up-selling and product recommendation feature, familiar from the check-in channel to the online store.
Multi-location support for online store
If the rental companies have multiple locations, consumers can now select the preferable pick-up location in the online store. You can set up the locations in the Shop settings. Relating to the multi-location support, the admin side will soon receive a bunch of new features to help manage rentals in multiple locations.
If the rental shop has multiple locations, customers can select where they want to pick up their order.
Automatic DIN calculation (coming shortly)
This feature is purely for ski rental shops. DIN value is a numeric value to help reduce the chances of injury in Alpine skiing. Alpine ski bindings are designed to release your boot in the event of a crash, and the DIN setting is the indication of how easily the boot is released from the binding.
Calculating DIN values in ski rental shops consumes a lot of time, so if that time can be reduced, the whole operation in the ski rental shops speeds up significantly.
Better barcode support (coming shortly)
There's no winner of a barcode reader when it comes to the fastest way to operate a high-volume rental shop. We have made a lot of improvements to support the usage of barcode readers better. Now, for instance, it is possible to open active rentals just by reading a barcode from a product. Decreases the amount of clicks and speeds up the daily processes.
Speed improvements and bug fixes
Besides the new features, we have made speed and performance improvements to the Rentals page and several smaller fixes to the existing features.
